Terms of Sales

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Art.95 – In the case of transport on demand, the name and address of the carrier must be mentioned.

Art. 96 - Prior to the conclusion of the contract and on the basis of a written medium, bearing its corporate name, the seller must communicate to the consumer information on the prices, dates and other constituent elements of the services provided on the occasion of the stay such as:

1° The destination, the means, the characteristics

2° The type of accommodation, its location, its level of comfort and its main characteristics,

if necessary.

3° Meals provided;

4° The description of the route in the case of a circuit;

5° The administrative and health formalities to be completed in the case, in particular, of crossing borders as well as their deadlines for completion;

6° Visits, excursions and other services included in the package or possibly available at an additional cost;

7° The minimum or maximum size of the group allowing the realization of the trip or the stay as well as, if the realization of the trip or the stay, is subordinated to a minimum number of participants, the deadline for informing the consumer in the event of cancellation of the trip or stay: this date cannot be set less than twenty-one days before departure;

8° The amount or percentage of the price to be paid as a deposit upon conclusion of the contract as well as the schedule for payment of the balance;

9° The terms of price revision as provided for in the contract pursuant to article 100 of this decree;

10° Cancellation conditions of a contractual nature

11° Information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or of an assistance contract covering certain specific risks, in particular repatriation costs in the event of an accident or disease. 12° The prior information given to the consumer binds the seller, unless in this the seller has expressly reserved the right to modify certain elements. The seller must, in this case, clearly indicate to what extent this modification can occur and on what elements. In any case, the modifications made to the prior information must be communicated in writing to the consumer before the conclusion of the contract.

13° The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which is given to the buyer, and signed by both parties.